PAYMENT POLICY

Safe and Secure Payments

At Juliette Boutique, we want your shopping experience to be as smooth and secure as possible. This Payment Policy explains which payment methods we accept, how your payment is processed, and what to expect after placing your order.

If you have any questions about payment, please don't hesitate to contact us at info@juliette-boutique.com. We're happy to help.

Accepted Payment Methods

We accept the following payment methods:

• Credit & debit cards: Visa, Mastercard, American Express
• Mobile payments: Apple Pay, Google Pay

All payments are processed through our secure, encrypted checkout system powered by Shopify.

Pricing and Currency

All prices on our website are displayed in USD ($). Applicable taxes will be calculated and displayed at checkout.

We reserve the right to adjust prices at any time without prior notice. The price displayed at the time of checkout is the final price you will be charged.

Payment Security

Your payment security is our priority. All transactions on Juliette Boutique are processed through Shopify's secure, encrypted checkout system. We do not store your full payment card details on our servers.

All credit and debit card payments are encrypted during transmission using SSL technology. If you create an account with us, you are responsible for keeping your login credentials secure.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email at the email address provided at checkout. This email serves as your receipt and proof of purchase. Please keep it safe as you may need it for returns or exchanges.

If you do not receive a confirmation email within 24 hours of placing your order, please check your spam folder or contact us at info@juliette-boutique.com.

Failed or Declined Payments

If your payment is declined, please check the following:

• Ensure your card details have been entered correctly
• Confirm that your card has not expired
• Check that your billing address matches the address registered with your bank
• Contact your bank or card issuer to ensure there are no restrictions on your account

If you continue to experience payment issues, please contact us at info@juliette-boutique.com and we will do our best to assist you.

Cancellations and Refunds

You may cancel your order within 15 minutes of placing it, provided the tracking status has not changed to "package shipped." To cancel, please email us at info@juliette-boutique.com.

Refunds are processed within 7–14 business days of receiving and inspecting your returned item. Refunds are issued via the original payment method unless otherwise agreed. For full details, please refer to our Return Policy.

Fraud Prevention

To protect our customers and our business, all orders are subject to verification and fraud screening. We reserve the right to cancel any order that we suspect to be fraudulent or placed with incorrect payment details. In such cases, a full refund will be issued to the original payment method.

Governing Law

This Payment Policy is governed by applicable United States federal and state consumer protection law, including FTC regulations and applicable state law.

Contact

If you have any questions about payment, our team is here to help.

• Store Name: Juliette Boutique
• Company Name: JT Commerce Limited
• Registered Address: 83 King Lam Street, Lai Chi Kok, Hong Kong
  
• Email: info@juliette-boutique.com
• Phone: +1 631 818 1580
• Customer Service: Monday to Friday, 8:00 AM – 6:00 PM GMT-5 | Saturday & Sunday: Closed
• We aim to respond to all enquiries within 24 hours.