ORDERING AND SHIPPING
Shipping Information
Average Delivery Times
Once an order is placed, Juliette Boutique takes 1–3 business days to process it.
- Orders placed Monday through Thursday are usually processed within one business day.
- Orders placed Friday evening or over the weekend may take a little longer.
After processing, your order will be shipped. Delivery across Australia typically takes 6–11 business days, depending on your location. In total, please allow 7–14 business days for your order to arrive.
Our customer care team is always available if you have questions about your delivery.
How to Place an Order
- Visit the product page and click “Add to Cart.”
- Ensure you’ve selected the correct size, colour, or style before checking out.
- Click “Proceed to Checkout.”
- Enter your full and correct address details – incomplete or incorrect details may cause delays.
- Review your details on the shipping page before completing payment.
- Choose your payment method and click “Complete Order.” Follow the instructions to finalise your purchase.
Payment Methods
All payment options offered by Juliette Boutique are SSL-encrypted for safe and secure transactions. We accept:
- Visa, Mastercard, American Express
- Apple Pay and Google Pay
- PayPal
Your payment information is never shared with third parties.
Shipping Costs
We are pleased to offer free standard shipping on all first deliveries within Australia.
Return shipping is not included. Customers are responsible for return costs in line with our Returns & Refunds Policy, unless the item arrived faulty or incorrect.
Shipping Process
To keep our prices fair and sustainable, Juliette Boutique consolidates orders for shipment. This helps us reduce costs and minimise unnecessary environmental impact.
If you need urgent assistance with your delivery, please reach out to our customer care team – we’ll do our best to find a quick solution for you.
Estimated delivery timeframe: 1–3 business days processing + 6–11 business days shipping (total 7–14 business days).
Return period: 30 days after receipt. Return shipping costs are at the customer’s expense, unless the product is faulty or incorrect.
Customer Service
Hours: Monday to Friday, 8:00 AM – 4:00 PM (AEST)
Response time: We aim to reply within 12–24 hours
Email: support@juliette-boutique.com
Business Name: JT Commerce Limited
Adress: 83 King Lam Street, Lai Chi Kok, Hong Kong
