FAQ

What is your return policy?

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

Return shipping costs are the responsibility of the customer, unless your order arrives damaged, faulty, or incorrect. In those cases, we will cover the return shipping costs.

Once your return has been received, please allow up to 7–14 days for your refund to be processed back to your original payment method.

How can I return an item?

To start a return, please email our customer service team at info@juliette-boutique.com. We will provide you with a return number and clear return instructions.

Please note: return shipping costs are the customer's responsibility unless the item is defective or we made an error with your order.

What are your delivery costs?

We offer free shipping on all orders within the United States.

Where do you ship?

We currently ship within the United States only.

How can I track my order?

As soon as your order is shipped, you'll receive a confirmation email with your tracking number, so you can follow your package's delivery progress.

What payment methods do you accept?

We accept the following payment methods:

• Credit & debit cards: Visa, Mastercard, Maestro
• Mobile payments: Apple Pay
• PayPal

All payments are processed through our secure, encrypted checkout system.

How long does it take to process my order?

Orders are typically processed within 1–3 business days. Orders placed Monday through Thursday are usually processed within one business day. Orders placed Friday evening or over the weekend may take slightly longer.

How long does delivery take?

Once your order has been processed, delivery usually takes 6–11 business days, depending on your location. The total delivery time (processing + shipping) is therefore typically 7–14 business days. Business days do not include weekends or public holidays.

Which carriers do you use?

We work with trusted courier partners to deliver your order, including:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• DHL Express
• FedEx

The carrier used for your order will depend on your location and the most efficient delivery route available.

Can I change my delivery address after placing an order?

If you need to update your delivery address, please contact us as soon as possible at info@juliette-boutique.com. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed and shipped.

Can I cancel my order?

You may cancel your order within 15 minutes of placing it, provided the tracking status has not changed to "package shipped". Simply send an email to info@juliette-boutique.com to cancel your order.

What if my item arrives damaged or defective?

If your item arrives defective, damaged, or incorrect, please contact us immediately at info@juliette-boutique.com within 30 days of delivery. We will cover the return shipping costs and provide a full refund or replacement.

What if my order is delayed?

Delivery times are estimates and may occasionally vary due to factors outside our control, such as courier network disruptions, weather conditions, or peak shipping periods. If your order has not arrived within the expected timeframe, please contact us at info@juliette-boutique.com and we will investigate promptly.

What if my package is lost?

If your tracking information shows no movement for an extended period or your package appears to be lost, please reach out to us at info@juliette-boutique.com. We will work with the carrier to locate your package and find the best resolution for you.

How do I contact customer service?

• Email: info@juliette-boutique.com
• Phone: +1 631 818 1580
• Monday to Friday: 8:00 AM – 6:00 PM (GMT-5)
• Saturday & Sunday: Closed

We strive to respond to all inquiries within 24 hours.

Still have questions? Contact us at info@juliette-boutique.com — we're here to help!

Company Information

• Store Name: Juliette Boutique
  
• Company Name: JT Commerce Limited
• Address: 83 King Lam Street, Lai Chi Kok, Hong Kong
• Email: info@juliette-boutique.com
• Phone: +1 631 818 1580