RETURN POLICY

If you are not satisfied with your order, you can return it within 30 days of receiving your item. We want every experience with Juliette Boutique to feel right — and if it doesn't, we're here to make it easy.

Return Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

• The item must be in the same condition as received, so unworn and unwashed, including all parts, components, and original packaging
• Normal handling is acceptable, but damage caused by improper use is not
• Hygiene items (e.g. socks, underwear) must be unused and unopened
• The item must not have been damaged or show a manufacturing defect upon receipt

Returns showing signs of wear, use, alteration, or damage beyond normal handling may be refused at our discretion.

If your order was purchased as a bundle or set, all items in the bundle must generally be returned together. Individual items from bundles may not be eligible for separate returns.

How to Return Your Order

Step 1 — Contact Us

Send an email to info@juliette-boutique.com and include:

• Your order number
• The reason for your return
• In case of damage: a photo of the item
• Your name and address

Step 2 — Wait for Our Response

We will review your request and provide you with the return address and any further instructions.

Step 3 — Send Your Package

Send the package to the address we provide.

Important: Do not send your package to the address on the original packaging.

Return Shipping & Fees

For returns due to change of mind or exchange requests, the customer is responsible for return shipping costs.

If the issue is due to an error on our part (incorrect item shipped, manufacturing defect, or damage in transit), we will arrange a replacement. However, return shipping for the damaged/faulty item is your responsibility.

Damaged or Incorrect Items

Please carefully inspect your order upon delivery. If your item arrives defective, damaged, or incorrect (wrong size, colour, or style), contact us immediately at info@juliette-boutique.com within 30 days of delivery.

Exchanges

For the fastest exchange, email info@juliette-boutique.com with:

• Your order number
• Photos of the item (if applicable)
• Which item you'd like to receive instead

Our team will process your exchange and send you the new item once your request is approved. Please note that return shipping costs may apply.

Refund Processing

Once your return has been received and inspected, your refund will be processed within 7–14 business days.

Refunds are issued via the original payment method unless otherwise agreed. Shipping costs are non-refundable.

If more than 14 business days have passed since your return was approved and you have not received your refund, please contact us at info@juliette-boutique.com.

Cancellations

You may cancel your order within 15 minutes of placing it. To cancel, please email us at info@juliette-boutique.com.

Because we use an automated fulfilment system, orders are processed immediately after this window. If cancellation is no longer possible, please wait to receive your item and return it if needed.

Incorrect Address Details

It is the customer's responsibility to provide accurate delivery information at the time of ordering. We cannot accept liability for delayed or undelivered shipments resulting from incorrect address details.

If delivery is not possible due to an incorrect address, any shipping costs incurred will be deducted from the refund amount. If you wish to have the order reshipped after correcting the address, additional shipping costs will be your responsibility.

Uncollected or Refused Packages

If a delivery is not collected or is refused by the customer, the package will be automatically returned to us. In such cases, return shipping costs will be deducted from the refund amount.

Summary

• Return window: 30 days from date of receipt
• Processing time: Refund within 7–14 business days after inspection
• Refund method: Original payment method only
• Exceptions: Personalised items and opened hygiene products cannot be returned
• Cancellation window: Within 15 minutes of placing your order

Governing Law

This return policy is governed by applicable United States federal and state consumer protection law, including FTC regulations and applicable state law.

Contact

If you have any questions about your return or order, please don't hesitate to reach out. We're happy to help.

• Store Name: Juliette Boutique
• Company Name: JT Commerce Limited
• Registered Address: 83 King Lam Street, Lai Chi Kok, Hong Kong
  
• Email: info@juliette-boutique.com
• Phone: +1 631 818 1580
• Customer Service: Monday to Friday, 8:00 AM – 6:00 PM GMT-5 | Saturday & Sunday: Closed
• We aim to respond to all enquiries within 24 hours.