Privacy Policy – Juliette Boutique

At Juliette Boutique, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or shop with us.

1. Collection of Personal Information

When you visit our website or place an order, we may collect the following types of information:

• Contact details (such as your name, email address, phone number, and delivery address)
• Payment details (processed securely through third-party providers)
• Order and transaction history
• Information about how you use our website (IP address, browser type, device information, and pages viewed)
• Any details you choose to provide when contacting our customer care team.

We only collect personal information that is reasonably necessary to provide our services to you.

2. Use of Personal Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your purchases, returns, and customer service inquiries
• Provide updates, promotions, or newsletters (only if you’ve opted in)
• Improve our website, shopping experience, and customer support
• Meet our legal and regulatory obligations.

3. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and deliver personalised marketing. You can adjust your browser settings to refuse cookies, but some website features may not work properly without them.

4. Disclosure of Personal Information

We may share your information with:

• Delivery and logistics partners (to ship your order)
• Payment processors (to securely handle your transactions)
• Marketing and advertising partners (only where you have given consent)
• Legal or regulatory authorities, if required by law.
• We do not sell your personal information to third parties.

5. Overseas Disclosure

Some of our service providers may store or process your personal information outside of Australia (for example, payment processors or logistics systems). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

6. Security

We use SSL encryption and take appropriate technical and organisational measures to protect your information against loss, misuse, or unauthorised access.

7. Storage and Retention

We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer needed, information is securely deleted or de-identified.

8. Direct Marketing

With your consent, we may send you promotional emails about our products and offers. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask for it to be corrected if it is inaccurate, incomplete, or out of date.

10. Your Privacy Rights

Under Australian law, you have the right to:

• Access your personal information
• Request corrections
• Withdraw consent for marketing communications
• Make a complaint if you believe we have breached the Australian Privacy Principles.

To exercise these rights, please contact us using the details below.

11. Contact Us

Juliette Boutique
Email: support@juliette-boutique.com
Customer Care Hours: Monday – Friday, 8:00 AM – 4:00 PM (AEST)

If you have a concern or complaint about how your personal information has been handled, please contact us. We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last update noted at the top.